Last updated [DATE]
Privacy policy
About this policy
This policy explains how [BUSINESS LEGAL NAME] (ABN [ABN]), trading as moix ("moix", "we", "us"), collects, uses and protects your personal information.
It covers our website, our invitation list and our pre-launch tester program. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We collect only what we need for the part of moix you take part in.
| When | What we collect |
|---|---|
| You request an invitation | Your email address, and the date and time you joined. Anything extra you choose to tell us, such as your name or suburb. |
| You join the tester program | Your name, delivery address and phone number; your signed confidentiality agreement; your feedback on how you used the device; and any photos of your skin you choose to share. |
| You visit our website | Technical information such as your browser, device, approximate location and the pages you view, collected through cookies and [ANALYTICS TOOL]. |
Information about your skin, including photos and any skin concerns you describe, may be health information. We collect it only with your consent, and only for the tester program.
We don't collect payment details at this stage. You can browse our website without telling us who you are, but we need your email address to send you an invitation.
How we collect it
- From you directly: when you fill in our invitation form, email us, sign the tester agreement, or send us feedback and photos.
- Automatically: through cookies and analytics when you visit our website. You can block or delete cookies in your browser settings; the site will still work.
We don't buy email lists or collect your information from other people.
Why we use it
We use your information to:
- send you your invitation and news about the moix launch;
- choose testers, send and collect tester devices, and gather your feedback;
- improve our product, website and communications;
- meet our legal obligations.
We will never use your photos, name or words in marketing without asking you separately in writing. You can say no, and saying no won't affect your place in the tester program.
We don't sell or rent your personal information.
Emails from us
We only email you if you've asked to join our list. Every email names moix, includes our contact details, and has an unsubscribe link.
You can unsubscribe at any time, free, without logging in. We action unsubscribe requests within five working days.
Who we share it with
We share your information only with the service providers who help us run moix, and only what they need to do their job:
| Provider | What they do | Where they store data |
|---|---|---|
| [EMAIL PLATFORM] | Sends our emails and stores the invitation list | [COUNTRY] |
| [WEBSITE HOST] | Hosts our website and invitation form | [COUNTRY] |
| [ANALYTICS TOOL] | Tells us how people use the website | [COUNTRY] |
| [COURIER] | Delivers and collects tester devices | Australia |
Some of these providers store data outside Australia, mainly in [COUNTRIES]. We choose providers with strong security and take reasonable steps to make sure they protect your information.
We may also share information with our professional advisers, or where the law requires it. We never share tester photos or feedback outside moix without your written consent.
Storage and retention
We store your information in our service providers' secure systems. Access is limited to the people at moix who need it, protected by strong passwords and two-factor authentication.
| Information | How long we keep it |
|---|---|
| Invitation list | Until you unsubscribe or ask us to delete it |
| Tester details, feedback and photos | [12 MONTHS] after the tester program ends, then deleted or de-identified, unless you've agreed in writing to a longer use |
| Website analytics | As set by [ANALYTICS TOOL], currently [PERIOD] |
If a data breach is likely to cause you serious harm, we'll tell you as soon as we can and explain what we're doing about it.
Your access, correction and deletion
You can ask to see the personal information we hold about you, correct it, or have it deleted. Email [CONTACT EMAIL] and we'll respond within 30 days. There's no charge.
We may need to confirm who you are before acting on a request. If we can't do what you ask, we'll tell you why.
Complaints and contact
If you're unhappy with how we've handled your information, email [CONTACT EMAIL] or write to [POSTAL ADDRESS]. We'll acknowledge your complaint within 5 working days and aim to resolve it within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Changes to this policy
We'll update this policy as moix grows, for example when we start selling. The latest version will always be on our website with its date. If we make a significant change, we'll email everyone on our list before it takes effect.